IT maintenance and support for businesses in Bastia
We provide IT maintenance and support for businesses in Bastia and across Corsica, and for public bodies or independent professionals too. Updates, backup monitoring, troubleshooting on site or remotely. We look after your equipment while you get on with your own work, either as needed or under an IT maintenance contract.
What IT maintenance covers for your business
IT equipment deteriorates quietly. Updates left pending, disks wearing out, a backup that fails without telling anyone. Maintenance is there to head off those problems rather than suffer them, and to act quickly when a fault happens anyway.
- 01
Preventive maintenance
System and software updates, disk health checks, cleaning of workstations, checks on network equipment.
- 02
Backup monitoring
We check regularly that backups are going through, and we test restores. So you can be sure of getting your data back on the day you need it.
- 03
IT troubleshooting
Diagnosis then repair, on site or remotely. A computer that will not start, a silent printer, the Wi-Fi, email, a shared folder nobody can open.
- 04
Equipment management
An up-to-date inventory, new starters and leavers, accounts, warranty follow-up, a replacement plan.
Managed IT services in Corsica, an outsourced IT department
Managed IT means handing the day-to-day running of your IT to an outside provider who acts as your in-house IT department. For a small organisation it is often simpler than hiring, and better sized. You deal with one person who knows your installation, its weak spots, its history, and who also knows who to turn to when a problem goes beyond their remit, the software vendor or your internet provider for example.
We can take over equipment we did not install. In that case we start with a review. The existing set-up is documented, the most urgent issues are fixed, and then we take on the maintenance.
Business IT support, and who it is for
- 01
Small firms with no IT department
The ones where IT falls to whoever is most comfortable with computers. Who, meanwhile, is not doing their actual job.
- 02
Practices and healthcare
Professional practices, medical and allied health practices. A broken workstation holds up appointments, and the data has to stay protected.
- 03
Tourism and hospitality
Hotels, campsites, holiday residences. A full check before the season avoids nasty surprises in August.
- 04
Local authorities and associations
Town halls, voluntary organisations. Often a mixed bag of equipment built up over the years.
Choosing the right IT maintenance contract
A maintenance contract is only worth as much as its contents are clear. Before signing, check four things.
- 01
Scope
Which equipment is covered? Workstations, servers, network, printers, software. Anything not listed is not included.
- 02
The preventive part
A good contract provides for regular checks, updates, backup monitoring. One that only talks about fixing faults always arrives too late.
- 03
How support works
What gets sorted remotely, what needs a visit, how to reach us. It is all written down in black and white, according to what your business needs.
- 04
Reversibility
Your access and your documentation belong to you. You should be able to change provider without any difficulty.
How maintenance for your equipment gets set up
- 01
Equipment audit
We list the workstations, servers, network. Then we look at where backups, updates and access stand. All of it happens on your premises.
- 02
Recommendation and quote
A list of priority actions, a proposed maintenance plan, a quote you can read.
- 03
Bringing things up to standard
Fixing the urgent issues, setting up monitoring and remote support tools, replacing end-of-life hardware if there is any.
- 04
Ongoing support and improvement
Scheduled preventive work, troubleshooting on request, a regular review of your equipment. With advice on where to take it next, whether replacements, security or new tools.
Backups, updates, GDPR, the daily work of maintenance
Many serious incidents have a mundane cause. A missed update, a weak password, a backup that had stopped working long ago. That is exactly what maintenance deals with. We check that backups follow the 3-2-1 rule and that they really do restore. We apply security patches, remove accounts for people who have left, keep a record of every intervention.
Remote support is only used with your agreement, through a secure tool. These practices help you meet GDPR's security obligations. If there is ever an incident, they also let you show that your data was protected.
What changes the cost of IT maintenance
Cost depends first on the size of your equipment and how varied it is, in numbers of workstations, servers, network devices. Then on the number of sites and the scope covered. How often preventive work happens matters too, as does the share of on-site visits against remote support. Finally, a contract or one-off call-outs is not the same calculation.
We help you find the arrangement that fits your business. Paying for a service you do not need makes no sense.
Technologies and methods
- Preventive maintenance
- Remote support
- Backup monitoring
- Asset management
- Managed IT
- GDPR
Frequently asked questions
Do you come on site or only work remotely?
Both. Many problems can be solved remotely, without a visit. When it is needed (hardware fault, cabling, installation), we come to your premises, anywhere on the island.
Do we have to sign a contract?
No. We also work on a one-off basis, for a repair or to bring things up to standard. A contract becomes worthwhile once your business really depends on IT, because it includes preventive maintenance and lets us get to know your installation properly.
Do you look after equipment you did not supply?
Yes. Maintenance covers your equipment as it is, wherever it came from. After a review, we tell you plainly what is worth keeping, repairing or replacing.
What happens if there is an urgent fault?
You contact us through the channel agreed in the contract. We start with a remote diagnosis where possible, then come out if needed. Response terms are set with you at signing, according to how central IT is to your business.
Can you also handle email, software, the website?
Maintenance can include email and everyday software. For your website or applications, our hosting and maintenance service takes over. And if you want stronger protection, our cybersecurity service is built for that. You keep the same contact for everything.