AI chatbot for business, designed in Bastia, Corsica
An AI chatbot for business is an AI assistant that answers your customers or your staff in writing, drawing on your own information. We build them in Bastia to give accurate answers, know their limits and hand over to a person when a question calls for it.
What is an AI chatbot for business, really?
A chatbot is a chat window, on your website or inside an internal tool, where people type a question in everyday language and get a written answer. Modern chatbots run on an LLM (large language model): software trained on vast amounts of text that can understand a question and write a natural reply.
On its own, such a model knows nothing about your prices, opening hours or procedures. The whole point of an AI assistant for business is to connect it to your information: website pages, product sheets, terms and conditions, internal documentation. The chatbot then answers from those sources rather than from general knowledge that may be out of date or simply wrong.
This is a far cry from the old button-driven bots offering three fixed choices. A well-built assistant understands questions phrased in many different ways, asks for clarification when needed and can say when it does not know.
Website chatbot or internal assistant: examples by sector
- 01
Retail and online shops
Stock availability, delivery options, returns, size guides: the assistant handles the questions that never stop coming and points people to the right product page.
- 02
Tourism and hospitality
Check-in times, directions, parking, things to do nearby, in several languages: a website chatbot keeps guests informed before their stay, even when reception is closed.
- 03
Trades and construction
Service area, types of work, what to send for a quote: the assistant qualifies the enquiry and passes you a complete message rather than just a number to call back.
- 04
Professional practices
Documents to bring, how a first appointment works, practical details: the assistant informs without ever giving personal advice, which remains your job.
- 05
Local authorities
Procedures, office hours, waste collection, supporting documents: an assistant helps residents find the right information across what are often a great many pages.
- 06
Internal assistant
Procedures, company policies, how the tools work: your team asks the company documentation instead of hunting for a colleague who is free.
What an AI assistant changes day to day
- 01
Answers at any hour
Customers get a reply in the evening, at the weekend or in peak season, when the phone never stops ringing.
- 02
Fewer interruptions
Simple, repetitive questions are handled by the assistant; your staff focus on requests that need judgement.
- 03
Better-qualified enquiries
When the chatbot passes on a request, it arrives with the useful details: the need, contact details, context.
- 04
Better insight into your customers
The questions people ask show what is missing from your website or what causes confusion, and help you improve your content.
How we build your chatbot, step by step
You have a single point of contact from the first meeting to maintenance, and every stage ends with your sign-off.
- 01
Understand
We identify the questions you are asked most often, who asks them, what the assistant must do and must never do, plus your budget and timeline.
- 02
Design
We choose the model and hosting, define the information sources and the tone of voice, then show you conversation mock-ups to approve before development starts.
- 03
Build
We develop the assistant, connect it to your content and test it on a set of real questions, trick questions included. You follow progress and try it out before it goes live.
- 04
Launch and support
Go-live, hosting, maintenance: we monitor answer quality, update the sources when your information changes and improve the assistant as it is used.
Quality, data and security: what to check
- 01
Answers grounded in your sources
A language model can make up an answer that sounds plausible but is wrong. The risk is reduced by making it rely on your content, keeping it within its remit and testing its answers regularly.
- 02
Handing over to a person
The assistant must recognise a complaint, an urgent matter or a question outside its scope, and offer direct contact.
- 03
Personal data
Conversations may contain personal information. GDPR requires you to inform users, limit what is kept and choose suitable providers.
- 04
Transparency
The EU AI Act requires users to be told they are talking to an AI. We make this clear in the chat window.
- 05
Security
Some users try to hijack a chatbot with malicious instructions. Guardrails, limited permissions and dedicated tests reduce that risk.
What determines the cost of an AI chatbot for business
We do not quote a price without understanding your needs, but the factors are always the same, and your quote sets them out without jargon.
- 01
Scope
A simple FAQ, or an assistant that can check stock, suggest an appointment or create a request in your tools.
- 02
Sources to connect
A few website pages, or extensive documentation to structure and keep up to date.
- 03
Conversation volume
Model providers generally charge by the amount of text processed: the more the assistant is used, the higher that running cost.
- 04
Hosting
An online model and a local AI on a dedicated server on your premises do not involve the same investment.
- 05
Languages and follow-up
Number of languages supported, dashboards, maintenance and ongoing improvements.
Technologies and methods
- Large language models (LLM)
- RAG
- TypeScript
- Node.js
- Chat widget
- Human handover
Frequently asked questions
Can a chatbot answer questions about my products and prices?
Yes, as long as it is connected to up-to-date sources: catalogue, website pages, price list. That is in fact what makes its answers accurate. When information changes, the source is updated and the assistant follows.
Can the chatbot get things wrong?
Yes, like any AI. We reduce that risk by restricting the assistant to your sources, testing it on real questions and monitoring its answers after launch. On sensitive topics, it refers people to a member of staff.
Can a chatbot be added to an existing website?
In most cases, yes: the assistant sits in a chat window without rebuilding the site. We first check the technology behind your site and the quality of the content the assistant will draw on.
Can the chatbot answer in several languages?
Today's language models understand and write in many languages, which is a real asset when welcoming visitors to Corsica. We check answer quality in each language you choose.
Where are conversations stored?
That depends on the architecture: with a model provider, on hosting we manage, or on a server on your premises. We present the options and their implications so that we can decide together.